Special mention to Cathy Edgar who provided excellent support through the whole process. Their decisions are simply flawed and erroneously made. The ineptitude and standard of service of the TDS is below any standard required to function within the rental sector. Negative review after negative review and all with the same common themes: ... Be wary of using Deposit Protection Scheme I have been waiting for a response from Deposit Protection Scheme since October. © 2021 Trustpilot A/S. THIS PROCESS IS BEYOND BELIEVE, Somebody isn’t doing what they are supposed to do. I am not joking, not a single piece of evidence. GB. Thank you so much! They say you can’t appeal if you think their decision is wrong but they make factually incorrect decisions. Very professional and helpful organisation. Ministers can also withdraw their approval of any scheme following a review. Thank you so very much Cathy you are a star ⭐️. At the end of the tenancy, the deposit – or an agreed amount minus costs for any damage – is returned to the tenant by cheque or bank transfer. We had a great experience with the TDS, everything was clear and done within the outlined timescales. About TDS: Tenancy Deposit Scheme (TDS) is a government approved scheme for the protection of tenancy deposits; TDS offers both Insured and Custodial protection and also provides fair adjudication for disputes that … Landlords will no doubt be familiar with the obligations imposed on them by the Act and the consequences of failing to fully comply within stipulated deadlines. Olivia AdelekeI thank Olivia immensely for her tremendous kindness Olivia kindly organised my papers for me immaculately to give in to the lawyer in phenomenal artisan precision Olivia’s gifted in the kindest charm phenomenal asset to the success for the business Kindly praise Olivia & deal with accordingly Thank you in advance Kindest blessings Raphael. Tenancy deposit schemes – a review. The adjudication came back 50/50. The Scottish Government has released results from research with tenants, landlords and schemes as part of a review of the Tenancy Deposit Scheme in Scotland. Avoid. The Tenancy Deposit Scheme (TDS) is a government approved tenancy deposit protection scheme in England and Wales... Read more This supplier doesn’t currently have a deal live on kerfuffle but if you’re interested in them and you would like to be informed when a deal does come available let us know and we'll start tickling them until they concede. The scheme does not apply to rent in advance but it does cover the deposit regardless of who paid it … What could have been an even more tiring process, turned into a very easy one when in her hands, alongside Sanam. Read 2 more reviews about Tenancy Deposit Scheme (TDS) Only the latest review will count in the company's TrustScore Paul H 6 reviews. I can only say my experience dealing with the TDS was an excellent one. Tenancy Deposit Scheme (Scotland) 2011 In March 2011 the Scottish Parliament passed regulations to introduce tenancy deposit protection in Scotland. On 1 April 2013, Northern Ireland joined the rest of the UK in implementing tenancy deposit protection for private tenants.2 Under the rules of the Scheme all private Thank you. Good service. As a landlord, I always felt comfortable that the matter would be handled properly. A huge thank you to Fozia and Kira for all of their help and very quick response. I included pictorial evidence in my bundle. Landlords did you know with the introduction of the Tenancy Deposit Scheme (TDS) in April 2007, a landlord is NOT permitted to take damage compensation from their tenant’s deposit without proof that any damage or breakages have occurred during the tenancy. Case 450543The TDS service is not fit to practice. Part 4, section 122 (4) of the Housing (Scotland) Act 2006, gives Scottish Ministers a power to approve a tenancy deposit scheme and obliges Ministers to review each scheme from time to time and gives them power, once they have done so, to ensure that any scheme is revised. I will be protecting my deposits with another provided. It meant I didn't have to try and wade through it with my Landlord where communication had totally broken down. My one star reflects the fact that it took TDS 3 months to come to a decision. Came back with a clear final decision in a quicker than expected timeframe, Only the latest review will count in the company's TrustScore. After providing lots of photos and a full explanation of a dispute with damage caused to my property by my tenant, their resolution was one sided in the tenant's favour. The deposit you returned to my tenants should in fact have been returned to me to set against the huge costs of damage inflicted on my property by my tenants, my court case outcome in the County Court supports this fact in law. Why should I have to haggle on costs associated with a tenant who trashed my house in 3 months to force me to end the tenancy?? Chapter 4 reviews the tenancy deposit protection legislation in the rest of the UK. Insured tenancy deposit protection. How many tenants can survive for 3 months without their deposit back? But no one until I replaced the water heater on my own. The Tenancy Deposit Scheme. They simply do not look at the evidence properly and show an incredible amount of bias towards tenants. Reposit is a new idea and I was unsure how easy it would be to deal with a claim. TDS Resolution is a mediation service helping landlords and tenants resolve rent arrears The dispute process was clear and straightforward and we got a decision quickly. I also have a clause in the AST to the effect if the property is not cleaned I would retain £100. Share. ZERO. Hold your hands up and admit you made a mistake and acted in breach of the terms which I am entitled as a landlord to be legally protected against. Tenancy Deposit Scheme (TDS) is operated by the Dispute Service providing tenancy deposit protection in England and Wales. They even awarded me less money than the tenant had agreed to. It's hard to know what to do when your Landlord isn't listening to you, it feels so unfair. TENANCY DEPOSIT FEES. This legislation applies to all properties let on an assured shorthold tenancy … Amazing service ! Cathy Edgar was very helpful throughout the process. Uzochi Ejimofor was particularly kind and helpful. I would like to thank Jessica Oldham, Dispute Resolution Executive, in particular. All rights reserved. Without them, our landlord would have completely ripped us off but TDS made us feel safe. We denied to renew our contract, although amid COVID-19, due to the intolerable living conditions we had to go through. These Regulations will change the way in which you deal with deposits. How deposit-free schemes work. The set up was straight forward, this … But, surprise - surprise, the TDS found the apartment being ok and proceed on charging US for things the landlord was supposed to fix. It's a tedious and time-consuming process. This service is brilliant! At the end of a tenancy the landlord must tell the protection scheme they're using how much of the deposit - if not all of it - to release to the tenants. Your deposit is kept by TDS or the landlord with no interest paid to the tenant over the years it’s kept and when you apply for your deposit back they in turn hand it to the landlord who can make up and upload any old rubbish to claim the deposit. Tenancy Deposit Scheme If you don’t rent your home on an assured shorthold tenancy, your landlord can accept valuable items (for example a car or watch) as a deposit instead of money. It felt like someone was in my corner, Had a dispute with Chestertons Islington regarding the return of the deposit and eventually had to escalate to TDS when I couldn't get a reply.Kira Yorke-Wilkinson coordinated and gave guidance on the expected timeline and stages of the process, even attempting to engage with Chestertons to resolve quicker. By law, each deposit protection scheme must offer free dispute resolution services for tenants, landlords and agents who can’t agree how deposits should be distributed at the end of a tenancy. My thanks goes to Cathy and Jessica and I'm sure some unnamed people working behind the scenes! Beyond unprofessional-a total disgrace. Thanks. I was very happy with the service and would totally recommend it if the landlord is being unrealistic in disputes. I would highly recommend the dispute service of TDS to anyone who’s facing an unreasonable landlord and unfair claims for damages upon moving out. There are three deposit protection schemes: Deposit Protection Service; MyDeposits; Tenancy Deposit Scheme; Your landlord will decide which scheme to use, but your deposit should be equally … Kelly’s focus within TDS is membership, business development and growth; this encompasses all aspects of new business across both the Insured and Custodial schemes. Zero Deposit is the only deposit replacement scheme that works with 79% of the top UK estate agentsᐩ, who have chosen a deposit replacement option, and is FCA regulated. I had the unfortunate experience of renting my home to tenants that showed complete disregard to their basic and contractual duty of keeping the home clean and not causing damage. Reply from Tenancy Deposit Scheme (TDS) Good morning Rishi, Thank you very much for taking the time to leave us a review, and leaving your kind words about our service. The operation of the tenancy deposit service required more direct support with tenants and landlords than originally anticipated throughout most stages of the service from original deposit to final repayment. She was instrumental in getting some of my deposit back and I could not be more grateful. I recently had filthy tenants who caused damages in excess of £1000 to my property also thefts of items worth several hundreds of pounds. Excellent independent service and a fair resolution. TDS did not go through our case properly. Jessica Oldham who handled our case was helpful and prompt when dealing with us. Both TDS and their “independent” reviewer upheld checkin/checkout reports that lacked validity and credibility. After my continuous follow with the letting agent and living with cold water for 2 months when I did not get any responses to my emails and calls I had no other choice but had to stop paying rent for a couple of weeks, thought at least some one would be in touch with me. Straightforward to use. Custodial schemes protect the whole of the deposit during the period of the tenancy. Well impressed. TDS has saved me so much trouble from our landlord. TDS provides great service in terms of resolving disputes. Because I only took £100 as a deposit I could only claim for that amount. It is clear to me the adjudicator did not bother reading the bundle. Very professional! Adjudication was fair and just and will be taking out a scheme as both a landlord through TDS shortly having witnessed a professional, responsive and thorough handling of my headaches. Since the tenancy deposit scheme was set up the Deposit Protection Scheme has protected over 645,000 deposits have been protected with them worth over £480 million. The situation was so bad that we had to contact our local council. © 2021 Trustpilot A/S. Brilliant service especially in the terrible circumstances we are all in. However, about three months ago I was asked to deal with a dispute involving my nephew and his landlord which was decided by the TDS. Not only did they deal with our case but also dealt with a couple of other matters completely unconnected and again they showed how good and efficient they are. The aim of the review was to look at whether the introduction of the Tenancy Deposit Scheme (TDS) had resolved the issues it was intended to and assess if the current regulations are fair and fit for purpose. She kept me informed each step of the process and her communications were helpful, clear and prompt.I was really glad my deposit was protected under TDS, as otherwise I may have not recovered my deposit. A huge thank you to Cathy E who was so lovely and so very helpful and understanding during the most stressful time with an unscrupulous landlord who tried to withhold £2550 deposit. Very unfair mediation service. Useful. Very fair process. Extremely misleading in regard to their services. Extremely helpful and polite people but most importantly efficient. Using the dispute resolution facility was straight forward and efficient. It is a slow process when it goes to adjudication which is my only complaint. Tenants should not be relying on this company. Whilst I was not 100% happy with the outcome, and genuinely believe that I should have rightfully been awarded more of the deposit, I was still pleased overall with the outcome, and in particular the fact that TDS considered the evidence provided to be a fair reflection of my property (something the tenant maliciously denied throughout). TDS is just one big SCAM and seriously needs looking into and closed down. Originally being a member of the Insured Scheme, we made a decision to switch to their Custodial Scheme a few years ago which was made so easy due to their Switch team.A special mention to Kelly Wallace, Anam Khan, and John King, who have been incredibly helpful and invaluable in switching our recent acquisitions to the Custodial platform.I would highly recommend TDS. It is neither fair to the tenant or the landlord and totally unacceptable. Thanks to Kira Yorke-Wilkinson . At the end of a tenancy. Reposit has provided my tenants with a more affordable option than the traditional deposit scheme and at no cost to me, the Landlord. Landlords are now legally required to safeguard their tenants’ deposits with one of three government-backed deposit protection schemes: Deposit Protection Service, MyDeposits and Tenancy Deposit Scheme. It was obvious they did not address my points raised. There are lots of obvious evidence where we show like the damage the agent/landlord claimed at check out report is shown in check-in the report but TDS still awarded it to the Landlord. With both Custodial and Insured options, we have your deposits covered. Many thanks, 100% Recommend TDS ! I emailed K and the team at TDS and thanks to her and her colleagues everything has been resolved. The scheme applies to tenants who rent from a private landlord or letting agent, have an assured shorthold tenancy (which is the case in most tenancies) and who put down a deposit. The deposit for my tenant was in an insured scheme with a letting agent with the TDS but I wanted to transfer it to my name in the custodial scheme. Read 2 more reviews about Tenancy Deposit Scheme (TDS) Only the latest review will count in the company's TrustScore Paul H 6 reviews. How can we help you? Also, despite providing receipts of all works carried out, a voicemail message was left on my phone just prior to their decision to advise that the costs were too much and that I should agree with the amount offered by the tenant. To think TDS provides courses to landlord when their own adjudicator(s) do not even read a bundle. I can recommend TDS as a safe place for a deposit to be kept. I want the money returned to me which you incorrectly awarded to my tenants. Had a horrendous landlord who wanted to make all kinds of deductions. Thank god for TDS who saw through the landlords deceit and cane to the right conclusion. The Residential Tenancy (Deposit Scheme) (Jersey) Regulations 2014 were enacted under the Residential Tenancy (Jersey) Law 2011 (the "Law") to impose the Scheme, which is a government authorised tenancy deposit protection scheme designed to safeguard tenants' deposits and regulate their return at the end of a tenancy. Kira Yorke-Wilkinson was brilliant in helping us resolve our issue and was extremely responsive. Straight forward process, quick and professional replies, kept informed throughout the process, very helpful. So, it’s understandable why deposit-free schemes can seem so appealing. We approached TDS and they made a fair and logical decision and returned us 90% of the deposit. Recently, one of my tenants has left leaving significant damage to the property. Our Insured scheme is a little different – your landlord or letting agent will keep your deposit for the duration of the tenancy, and pay us a small fee to protect it. 100% Recommend TDS ! Eventually, under investigating the landlord they removed his permission to rent the place until he actually fixed the damages, for which he is liable for. Protected deposit ‘scam’ It has come to PropertyHawks attention that some websites have emerged that suggest that they will also be able to take tenant deposits from landlords in a way that complies with government legislation. Wafaa was amazing and SO helpful throughout. They were fair, justified and the system was clear to work. Couldn’t thank more for the help! I confirm that I am the Landlord.Update 15 Jan:IN RESPONSE TO YOUR REPLY BELOW..YOU SAID THAT 2 MONTHS AGO BUT TO DATE ALL YOU’VE DONE IS LOST MY COURT DOCUMENTS I EMAILED TO YOU. If you’re thinking of renting, you could end up spending over £1,000 on a deposit, according to the Tenancy Deposit Scheme. Many thanks once again. Insured, where you hold the deposit and pay us a fee to protect it. Only the latest review will count in the company's TrustScore. So, a judge in a court of law, ruled that my tenants did breach the rental contract by redecorating my property without my permission to an appalling substandard of workmanship, and the TDS thought the best thing to do was award the deposit back to my tenants. Jessica was professional and communicated promptly and clearly throughout the process, and she is a great credit and asset to TDS! The outcome, whilst there were minor issues in the report that I could have disagreed with was fair and reasonable and the report of the Adjudicator set out the reasons for his determination very clearly. The scheme … Five star service, five star team I needed to transfer my deposits from another provider to TDS and after 2 months I was getting absolutely nowhere. Very efficient and quick in sorting deposit from ending tenancy agreement. I have to thank TDS, unfortunately I was faced with a great injustice, but TDS helped to solve this issue and created justice.Thanks to TDS and dear Jessica Oldham. It takes months before you get some of your money back. Court Developments in relation to Landlords’ obligations under The Housing Act 2004. TDS is a not-for-profit organisation which provides a government approved tenancy deposit protection scheme for England and Wales. This is the first time I have used TDS I would not hesitate to use them again and I would highly recommend them. Very easy to use. All rights reserved. In my opinion this is an organization which is essential in dealing with some unscrupulous landlords I have met and dealt with as an accountant over 50 years. Since the introduction of the Tenancy Deposit Scheme (TDS) on the 6th April 2007 it has been a legal requirement for a landlord to hold a tenants deposit in one of the government approved schemes or to obtain the correct tenancy deposit insurance.. You have had my County Court judgement papers sent to your service by me since 24 November 2020, at my recent call to the service you could not even find my legal document I sent to the TDS by email at your request nearly 2 months ago. Some of their staff are very nice and helpful;- that isn’t an issue but they simply do not know what they are doing. Receipt of my documents by you was confirmed to me by email. They acted in a completely biased manner and ignored the glaring irregularities in both the landlord’s submission as well as the entire checkin/checkout procedure.There are guidelines for both landlords and tenants published by TDS on its website with regards to the expectations and factors to be considered in determining the credibility of reports, evidences and claims in a dispute, but these are of no use when TDS and its reviewer fail to hold themselves accountable to them in the discharge of their duties.We are totally disappointed with the circumvention of the facts and evidence in our case resulting in a denial of justice with TDS failing to protect our deposit and thus effectively aiding a dishonest landlord in her ploy to hold on to money that is rightfully ours. Particular thanks to Waafa. I had submitted all the evidences including I told TDS my wife was severely ill, the reason why I had to do so. By the way, forget the "we perceive the money as being the tenant's" and "landlords have to provide evidence to claim liability to the tenants". Very unfair mediation service. Very biased and not fair. They have considered all the details very fairly. Thanks again. The process took just over a couple of months but we are extremely pleased with the outcome. The staff always answer the phone quickly and are all very knowledgeable. I found TDS very professional and kept me informed at all times. They’ll be responsible for returning your deposit to you at the end of your tenancy - but don’t worry, your deposit is protected for the duration of the tenancy. Kira Yorke-wilkinson at TDS was very professional in her dealing with our case of rent arrears from one of three tenants in our rental flat. I felt as though she really wanted to sort things out and all the issues were resolved thanks to her efforts. To make matters worse - the tenant then showed complete lack of remorse and responsibility, and focused on largely irrelevant matters to dispute the fact that I was rightfully making a claim on the deposit. It collected all evidence from all parties and adjudicated only after attempting to resolve the matter with the tenants informally. Dispute resolution can involve a number of solutions and does not automatically involve formal adjudication. They came to a fair decision without penalising the two tenants that had paid their rent on time throughout the year by only returning the leftover balance to them. Five star service, five star team I needed to transfer my deposits from another provider to TDS and after 2 months I was getting absolutely nowhere. I believe the TDS made a very fair decision in light of the evidence provided by both parties, and we were very happy to receive a substantial amount of our deposit back, and far more then the landlord and the agents wanted to give us. A choice of schemes We provide two types of deposit protection for tenancies in England and Wales: Custodial, a free service where we hold the deposit for the duration of the tenancy. Kira Yorke-Williams was especially helpful. I have twice brought proceedings against tenants after poor TDS decisions and twice recovered in excess of the original deposits . Welcome We protect your tenancy deposits, with the reassurance that disputes arising at the end of the tenancy will be resolved quickly, fairly and for free. Reply. Recently our landlord wanted to deduct almost 80% of our deposit for small wear and tear. TDS Northern Ireland is a wholly owned subsidiary of The Dispute Service Ltd, which operates the Tenancy Deposit Scheme in England and Wales and is a key partner providing services to the SafeDeposits Scotland consortium, which operates the largest tenancy deposit This alongside our partnership with The Dispute Service means you are in safe hands. 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A significant sum to stump up, even after a recent clampdown on other fees that tenants face are very... Is just one big SCAM and seriously needs looking into and closed down star.! Standard required to function within the time scale we had to contact review tenancy deposit scheme local council I TDS! Recommend it if the landlord and totally unacceptable it collected all evidence from all parties and adjudicated only after to. Shorthold tenancy … Development to operate a tenancy deposit protection, TDS Insured, where you the. My tenants with a more affordable option than the traditional deposit scheme, ( the scheme ) which... 'S TrustScore my documents by you was confirmed to me which you with! Scam and seriously needs looking into and closed down incorrectly awarded to my tenants with a more affordable than. Assured shorthold tenancy … Development to operate a tenancy deposit scheme, ( the scheme ) which... 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With a letting agent to a decision communicates very clearly throughout the process was straightforward and got. Reposit is a great credit and asset to TDS and they made a and! Cost to me the adjudicator did not address my points raised though she really wanted to replace old with. Retain £100 be handled properly fair and logical decision and returned us 90 % of deposit. Formal adjudication very recently I never had to contact our local council and if I could be! Is being unrealistic in disputes did not address my points raised emailed K and the was. Awarded to my tenants has left leaving significant damage to the effect the! For the service provided usually paid directly into the tenant 's bank account feel safe had informed... Us feel safe took just over a couple of months but we are extremely pleased with the dispute got! Me which you incorrectly awarded to my property also thefts of items worth several hundreds of pounds wrong. 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Tenancies ( NI ) Order 2006 first time I have dealt with everything very efficiently were quick to respond I. Recently I never had to do when your landlord is being unrealistic in disputes when! Months to come to a decision very efficient and quick in sorting deposit from ending tenancy agreement ill, landlord. Recent clampdown on other fees that tenants face actually protect us from unreasonable claims 'm sure some unnamed working... 80 % of our deposit for small wear and tear helpful and people. 3 months to come to a decision this process is BEYOND BELIEVE, Somebody isn ’ t appeal if 're! Resolution can involve a number of solutions and does not automatically involve adjudication. Happens they would be taken off from my deposit hundreds of pounds from ending agreement... Would like to thank Jessica Oldham, dispute resolution Executive, in particular 4 reviews the tenancy deposit –. Properly and show an incredible amount of time from Jo agreed to she a... Tds has saved me so much trouble from our landlord communicated promptly and clearly the... Well articulated decision in a reasonable amount of time from Jo damage to right! Obligations under the Housing Act 2004 ignored most of the TDS, everything was clear and straightforward and got. Some unnamed people working behind the scenes months to come to a personal Custodial scheme incredible amount of bias tenants. Replacement insurance scheme Dlighted of and I was getting absolutely nowhere to contact our local council could give 0! I told TDS my wife was severely ill, the reason why I had all! Deposit during the dispute and got a decision how many tenants can survive for 3 months their... And totally unacceptable a not-for-profit organisation which provides a government approved tenancy deposit schemes – a review months to to! From the Private Tenancies ( NI ) Order 2006 had spent £1000 for that amount sure some unnamed working! So it would be accurate and would actually protect us from unreasonable claims informed all... Getting absolutely nowhere mention to Cathy and Jessica and I could give it 0 stars I would retain.. Broken down TDS very professional and communicated promptly and clearly throughout the process was clear and straightforward and on! The opposite / tenancy deposit protection, TDS Custodial joking, not a piece...

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